So here is the follow up story to my previous post (read it first).
I meant to write about this the other day, but got side tracked and forgot about it. But today there is an update to the story, so I figured now I could write about it and still seem timely.
It turns out now, that Lawless wasn't part of the Microsoft's license group after all – she is part of the engagement team? You know the ones who go out and find work for the consulting groups.
This was about getting a consulting job for Microsoft software asset management business. They were using the "software licensing issue" to get consulting a job, then maybe while they were onsite they could find some missing licenses and make more money.
Is this how Microsoft works? They say no and I sort of believe them a little, I don't think any software vendor is out there to irritate and mislead their customers. That would not be good for business.
The article also points out that if you are a Microsoft customer…
Your customer history and purchase cycles are reviewed on
a monthly basis by an engagement manager like Lawless. (That's right — your
Microsoft purchasing history is handed off to the consulting side for making
sales pitches.)
So the fact that a customer’s purchase information is being reviewed on a regular basis is part of a big conspiracy? I don’t really agree with that.
After all any software company is going to constantly be looking at their customer’s license data,
- is their license renewal coming up
- do they have any maintenance
cost coming due
- do they have any software upgrade protection coming due
- etc….
A software vendor exists to make money, for that matter most companies exists to make money, so I don’t fault them for reviewing the purchase data. If they didn’t do this, they might not be in business for to long.
Should the consulting side of the business be doing thisreview process? I’m not sure about that, is this part of their job function? Is this the first group that gets access to the data, the article implies they are the group doing the review?
But we have already seen some incomplete information in the story, so my first question would be… “are they the primary group that does the review or do the sales people responsible the account do the review and then if they find some thing that looks wrong – do they then pass this information along to the consulting group to follow up on?”
It still founds a little funny; I would think there was some sort internal compliance group that would contact customers if any issues were discovered during the review process. Then the compliance group would go onsite and perform an audit of the customer’s data.
Either way, I think it is a good story and makes you wonderhow many other companies this has happened to